Privacy notice

About this notice

This notice covers the Clover No4 Candles website and enquiries sent to CloverNo4candles@gmail.com. Clover No4 Candles is based in Maidenhead, UK. Please use that email for privacy questions, requests or complaints.

You can browse without an account. This website has no checkout, contact form or newsletter sign-up. Email links open your own email app; nothing is sent until you send the message.

Information and purposes

• Website visits: the hosting service processes technical request information, which can include your IP address, browser, page requested and request time, to deliver the site, investigate errors and protect it from abuse. The basis is the legitimate interest in operating a reliable, secure website.
• Enquiries: your email address, name if provided and message are used to reply and help with your question. Ordinary enquiries are handled for the legitimate interest in responding to people who contact Clover No4. Information needed for a purchase you request is used for steps towards, or performance of, that contract.

You choose what to include in an enquiry. Without a reply address or the relevant details, it may not be possible to help. Please avoid sending payment-card information or sensitive personal information by email.

Service providers and external shops

Netlify hosts this website. Google provides the Gmail service for the contact address. Authorised people helping maintain the website may access information needed for that work.

Etsy, TikTok, Instagram and Google Maps are links, not embedded feeds or maps. They receive your visit when you follow a link and apply their own privacy notices. Purchases take place on the shop you choose, which provides its own privacy information about checkout and order data.

Netlify and Google can process information outside the UK, including in the United States. Netlify’s data processing agreement includes contractual safeguards for relevant UK transfers. Google explains its adequacy and contractual transfer arrangements in its data transfer notice. You can ask for information about the safeguards relevant to your data using the email above.

How long information is needed

Enquiry information is kept only for as long as needed to answer the enquiry and handle related follow-up, disputes or legal requirements. The purpose of the record and any applicable legal obligation determine its retention. Hosting and email providers also manage security logs and backups under their service arrangements. Contact us about a particular record or to request deletion.

Your choices and rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your personal information.

Your right to object: you can object to processing based on legitimate interests, including website-operation or enquiry handling, by emailing CloverNo4candles@gmail.com.

If consent is requested for a future optional feature, you can withdraw it. The current site has no advertising pixels or behavioural profiling added by Clover No4. Its code makes no automated decisions about you.

Questions or complaints

Email CloverNo4candles@gmail.com and say that your message concerns privacy. Please describe the issue and the outcome you would like. Privacy complaints will be acknowledged within 30 days and addressed without undue delay. You can also complain to the Information Commissioner’s Office (ICO).

Read our cookie information for details about browser storage and the share button.